Effective Date: 06/09/2023
At Clevenard, we strive to offer a seamless and reliable financial services experience to our users. We understand the importance of clarity regarding refund and cancellation policies. This No Refund Cancellation Policy outlines situations where refunds will not be provided and transactions will not be canceled. Please carefully review this policy.
1. No Refund Policy
1.1. Authorized Transactions: Transactions that were authorized by you and executed correctly according to your instructions are non-refundable. It is essential to ensure the accuracy of all transaction details before proceeding.
1.2. Service Fees: Clevenard may charge service fees for certain transactions. These fees are non-refundable, regardless of the outcome or circumstances of the transaction.
1.3. Completed Transactions: Transactions that have been successfully processed and completed, including money transfers or payments, are considered final. Once a transaction is completed, it cannot be canceled or refunded.
2. Cancellation Policy
2.1. Transaction Cancellation: Clevenard does not offer the option to cancel completed transactions. Once a transaction has been initiated and successfully processed, it cannot be canceled or reversed. Please exercise caution and review all transaction details before confirming.
3. Unauthorized Transactions
3.1. Reporting Unauthorized Transactions: In the event of an unauthorized transaction on your Clevenard account, please contact our customer support team immediately to report the issue. Unauthorized transactions will be thoroughly investigated, and appropriate action will be taken to resolve the matter.
4. Dispute Resolution
4.1. Dispute Resolution Process: If you have concerns or disputes related to a transaction, you may contact our customer support team to initiate a dispute resolution process. We are committed to working with you to address your concerns and attempt to reach a satisfactory resolution.
